Introducing the largest and most impactful sales and service performance solution
Built by the largest sales and service brands in the market. This combination of powerful solutions is no accident, it was formulated to empower your sales team to be ready to win more and your organization to serve better. Because you need to ensure your sales and service teams are ready to perform in every moment, during every conversation and through every transaction. That's what we do.
Read more about our comprehensive solution, and learn how we can offer you more than anyone else in the industry.
A company created from powerful brands
Miller Heiman Group is inspired by a combination of the sales and service training and development brands you’ve relied on for years. The mix of Miller Heiman, Huthwaite, AchieveGlobal, Impact Learning Systems, Channel Enablers and CSO Insights - brought together to provide you unbeatable resources, experience and expertise. The way we look at it, why compete for business when together, we can deliver the most powerful and robust solution in the market to help your sales and service teams BE READY to perform.
Sales people are measured. If you’re good, you get paid. Every conversation, every phone call, every presentation, every negotiation and every implementation has critical pathways. Sales leaders, and your sales team, need to Be Ready to Perform for every one of them. Because performance defines these moments, and great performances lead to great sales.
Growth depends on retention and retention depends on service. 55% of companies fall flat or backwards year after year. Why? Because it’s no longer about a department. It’s about the company. It’s about making customer touch points consistent across sales, finance, service and marketing. It’s about making sure all customer-facing employees are service ready and relationships the sales team forms, the opportunities they close, stay put. It’s about every interaction being a representation of the company and it’s brand. Because keeping customers depends on it.
Leadership runs your business. Talent ensures you are successful. Identifying the skills your business needs, the process and science behind recognising a true top performer, and evaluating success and talent accurately reveals the secret code for improving performance, and ultimately, business success. We can help you Be Ready to Assess Talent so you can be confident that what you are measuring is what matters most.
To form strategy is to understand the direction you need to take. To execute that strategy effectively requires an intricate look at methodology, process, technology, talent, and current models and beliefs. Strategy is the cornerstone to identifying the right applications for your business that will bring optimal results. It’s about digging into current state and using it to build future state, from talent to compensation to processes to methodology. Do you have the right roles and the right people? Is your process effective at driving change and does leadership understand how to carry the torch? We prepare companies to Be Ready to uncover, formulate and execute the best path forward.
Learning isn’t simply about training. It’s not about forcing a pre-made model onto an organisation. It’s about a flexible solution that adapts to your environment and the way your workforce consumes information best. Learning is a continuous effort that empowers service and sales initiatives. Effective learning leads to effective performance and effective performance leads to effective service and positive brand exposure. We build a relationship with you so you can build better relationships with your customers. And we do it in the most valuable way for you, not for us.
You can’t build a business on quicksand and expect it to stay upright. And you can’t build a strong foundation for sales and service without insights and knowledge of current market trends, data points and measurements. That’s why we have a rich history in expertise, trends and coaching focused on sales and service and driven by analytics. And that’s why we continue to invest in these efforts. We don’t have to get the insight, we know the data. And we can ensure you are always Ready to know what’s going on, so you can make the best decisions for your business.